Terms of service

01 Acceptance of Terms

These Terms of Service govern your access to and use of Smart Link Transit. By creating an account or using the platform, you agree to these terms and any policies incorporated into them.

Do not use the platform if you do not agree to these terms.

02 Platform Services

Smart Link Transit provides technology that may help users discover, request, schedule, pay for, monitor, or manage transportation services. The exact services available may depend on location, account type, transportation operator, and applicable law.

Where transportation is provided by independent drivers, operators, or third-party providers, their services may be subject to additional rules and agreements.

03 Eligibility and Accounts

• You must be legally capable of entering into these terms.
• You must provide accurate and current account information.
• You are responsible for maintaining the confidentiality of your account and verification credentials.
• You must promptly report suspected unauthorized account access.
• You may not create fraudulent, misleading, duplicate, or unauthorized accounts.

04 Acceptable Use

You must use Smart Link Transit lawfully, safely, and respectfully.

• Do not use the platform for unlawful, fraudulent, abusive, or dangerous activity.
• Do not threaten, harass, discriminate against, or harm passengers, drivers, operators, employees, or other users.
• Do not interfere with platform security, availability, software, networks, or data.
• Do not submit false trip requests, fraudulent payments, or misleading reports.
• Do not attempt to access another person’s account or restricted platform systems.
• Do not copy, scrape, reverse engineer, or commercially exploit the platform except where legally permitted.

05 Trips and Transportation Services

Trip availability, pickup times, routes, travel duration, vehicle availability, and arrival estimates may vary due to traffic, weather, road conditions, demand, service interruptions, operator decisions, safety issues, and other circumstances.

Users are responsible for verifying trip details, meeting pickup requirements, following safety instructions, and treating vehicles and service participants respectfully.

06 Pricing, Payments, and Refunds

Applicable prices, fees, taxes, cancellation charges, and payment methods will be presented through the platform or communicated by the relevant provider.

You authorize Smart Link Transit and its payment providers to process eligible charges associated with your use of the platform. Refund eligibility depends on the circumstances, applicable provider rules, and relevant law.

07 Driver and Operator Requirements

Drivers and transportation operators must maintain all licenses, permits, vehicle documents, insurance, inspections, approvals, and qualifications required by law and by Smart Link Transit policies.

Smart Link Transit may review documents, restrict platform access, request updated information, or suspend participation when verification or safety requirements are not met.

08 Suspension and Termination

We may restrict, suspend, or terminate access when reasonably necessary to investigate fraud, protect safety, comply with law, address non-payment, or enforce these terms.

You may stop using the service and request account closure, subject to outstanding transactions, investigations, retention requirements, and applicable law.

09 Service Availability and Disclaimers

The platform may occasionally be unavailable, delayed, inaccurate, or interrupted. We do not guarantee that every service, route, provider, feature, or payment method will always be available.

Nothing in these terms excludes warranties or responsibilities that cannot legally be excluded.

10 Limitation of Liability

To the maximum extent permitted by applicable law, Smart Link Transit will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from use of or inability to use the platform.

Any limitation applies only to the extent permitted by law and does not limit rights that cannot legally be waived.

11 Changes to These Terms

We may update these terms to reflect changes to services, business operations, technology, or legal requirements. Continued use after an updated version becomes effective may constitute acceptance where permitted by law.

12 Contact

Questions about these terms may be sent to contact.smartlink@orient.et.